Financial Policy

Patient Billing

For your convenience we accept Visa, MasterCard, Discover, American Express, and CareCredit. We deliver the finest care at the most reasonable cost to our patients; therefore, payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at Richmond Smile Design Office Phone Number 859-623-3818. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. 

Lately, insurance companies have been failing to respond to claims sent by our office, even if we send them multiple times and include all necessary information. We will attempt to contact your insurance company at least twice to receive payment on your behalf, and also utilize a third party billing company, at no cost to our patients, to help improve insurance payment collection. 

Any unpaid balance by an insurance company after 3 months becomes the patient’s responsibility. We always welcome our patients to call their insurance company to dispute non-payment, and will gladly provide you with all materials and information that would be helpful. Any overpayment on patients’ accounts will be promptly reimbursed by our office. 

All accounts 120 days old may be assessed a $30 late fee. Our patients must understand that they are responsible for the balance plus an additional 40% if the account is placed for collections with a third party agency.